Three N's: names, notes and notice
Posted on April 10, 2004 in misc.
Three way to appreciate folks: use names, write notes, and notice
Another way of reminding your coworkers of their importance is through the three "Ns": names, notes and notice. Know people's names and use people's names because the most powerful, important word in the world for any human being is their own name. The second "N," notes, because the written word is 8 times more powerful than the spoken word. "Good news should come in writing, bad news should come in person. The more good news you send in writing, the better." Finally, as a leader, notice everything. Look for things that are positive and frequently overlooked. Praise employees in a note for something good they are sure went unnoticed.